Reservation made for tow package installation more than ten days ago. I paid an additional fee for parts to be expedited. My daughter drove 1200 miles to California to have the tow hitch installed before returning to Montana. The appointment was confirmed with this local Uhaul agent, not once but TWICE! When my daughter arrived this morning (6/24 at 10am) for installation appointment, she was told there were NO parts and they couldn't get them until Thursday of this week. Because of the ineptitude of not only Haul reservation department, but also this local agent, my daughter is now stuck in San Diego, with nowhere to stay. I am **FURIOUS** with all involved, and Haul is now scrambling to meet my demands. I plan to file a complaint with the owner of the franchise in Lemon Grove, CA, and DEMAND return of the fees I paid.
A huge thanks to this location for helping my family and I with our move. Everyone was polite, professional and courteous. I especially appreciate Patrick the owner for working with me and explaining in detail all of my options. He even went as far as to show me the inside of various trailers so I could appropriately choose what was best for my needs. Kaycie was equally as fabulous and notable! He consistently offered quality and expedient service with a smile. He works well under pressure and it is obvious that he is one of few who really knows how to run the store. Kudos to this property, all of the staff, and the owner! Don't hesitate to rent from this location.
Thank you, Mr Burton UHaul Lemon Grove, CA
A.McDonald
Its been several days since I posted the above, which I originally gave one star, accompanied by an extremely unhappy review. I now wish to eat humble pie. Mr Burton at UHaul in Lemon Grove, and Don Chaie, President of Marketing in San Diego became involved at the unfortunate circumstances described in my first post. They bent over backwards to fix an unfortunate sequence of events. Mr Chaie hand-delivered a corporate check to my daughter to cover the additional expenses incurred by her extended stay in San Diego. Mr Burton, UHaul in Lemon Grove, provided my daughter with transport far more expensive than the original reservation, plus a car trailer - and every penny was credited back to my credit card. Its pretty rare for a major corporation to admit they royally blew it, but went out of their way to make it right. I'm now amending my original one star rating to five.
One stop shop! Great service and good people to help you with all your needs. You can take care of everything on the website and be in and out in a jiffy!
The manager there act like he doesnt work well under pressure. When you don't have a U-Haul for rent as a manager you should call another U-Haul place to give greater guest service . Not tell me you can just call 1 800 U-Haul mam I was very dissatisfied.
They do not upkeep their trucks and when we returned it my husband filled the gas to where we received it but they said it wasn't enough and charged us an extra $25. The truck it's self fulfill our needs that's why it didn't get a 1 star.
I also suggest you bring your own blankets they will charge you for using theirs and charged for using the dolly also you need to buy straps they don't have them to rent only purchase.
U Haul Moving Storage Of Lemon Grove is a US Moving Company based in Lemon Grove, California. U Haul Moving Storage Of Lemon Grove is located at 1805 Massachusetts Ave, Lemon Grove, CA 91945, USA.
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